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Seltos SX UVO conection

I just bought a Kia seltos SX 2021 in Kia de Aguadilla Puerto Rico I acquired this model thinking that it could have all the functions, this has the connection to UVO but does not work in Puerto Rico the seller never informed me of this at the time of purchase and do not know about the system.
Not only is there no connection in UVO Puerto Rico but this makes it impossible to use the radio continuously because the system tries to connect and blocks use while it is being driving making the other radio functions unusable.
This has me very worried because I have a new vehicle that does not work well and I am very disappointed with this, the seller only asks me for time to solve it but my concern is that they do not know the system or how to fix it.
Is possible deactivate UVO to avoid loading?